Join us and make a difference!

At AWLQ, we’re committed to creating a brighter future for animals in need and keeping pets and people together by providing lifesaving support and resources to people in need with companion animals.

About the role

Join us for a rewarding career at the Animal Welfare League Queensland (AWLQ)! We are currently looking for a Part-Time Veterinary Receptionist to join our Community Vet Clinic.

This reception position is like no other veterinary reception position, the AWLQ CVC is a community vet clinic, providing enormous variety and unique daily challenges. As the key connection between our clients and the community veterinary team, you will be responsible for ensuring our patients and their owners have the most positive experience possible during their interactions with the AWLQ CVC. At times the clinic can be extremely busy and fast-paced, no two days are the same!

The ideal person for this position must have the ability to remain calm in pressurised often unpredictable circumstances, maintain compassion and a positive attitude, empathy and demonstrate a strong work ethic. The days can be long and at times challenging, but the sense of achievement in making a difference in an animal’s life remains your reason for turning up each and every day.

Ultimately, we are looking for someone who prides themselves on providing the highest level of customer service, is an excellent problem solver and thrives in the hustle and bustle of a busy community vet clinic.

Key Responsibilities

• Customer Service: deliver exceptional customer service, facilitate appointment setting and answer general inquiries
• Patient Admission and Discharge: facilitate this process with care and compassion. 
• Process Payments, invoices and end of day reconciliation
• Store Management: opening and closing of the clinic,  merchandising and cleanliness
• Customer Support and conflict resolution in a professional and dignified fashion

Key Skills and Experience 

• Current driver’s license.
• Strong experience in a high volume intensive customer service environment.
• A minimum of 2+ years’ experience in administrative and reception roles.
• Strong communication and interpersonal skills combined with the ability to resolve customer issues.
• Demonstrated affinity with animals.
• Demonstrated ability to work well with all levels of the team and wider organisation.
• Ability to work independently as well as effectively contributing in a team environment.
• Intermediate Microsoft Office Suite and IT systems ability (minimum).
• Strong attention to detail. 

About You

• You thrive in a high-volume fast paced environment
• Demonstrate a high degree of resilience
• Your communication style is clear, professional and empathetic
• You are calm under pressure, level headed, with the ability to think and act swiftly
• Positive in nature with the ability to engage with people at all levels
• Flexibility to work a 9.5 hour day

The ideal candidate will have a strong administration and customer service background with versatility and maturity in their approach to work. 

Who are we?
Founded in 1959, AWLQ has become a trusted leader in animal welfare. We provide a safe haven and second chance for close to 10,000 stray and homeless animals every year. To each one of these animals we welcome through our doors, a promise is made – to never euthanise a healthy, sociable, or treatable animal in our care. We work tirelessly every day to maintain this promise.

In addition to our shelter work, we are committed to keeping pets and people together by providing lifesaving support and resources to people in need with companion animals. We are known for our grassroots and innovative community-based animal welfare work including our community vet clinics, Getting to Zero, Golden Hearts Seniors’ Support Program and the National Desexing Network.

Why should you join us?
At AWLQ we offer competitive pay and benefits, including access to an independent Employee Assistance Program, retail discounts, vet discounts. Most importantly, every day you’ll play an instrumental role in our lifesaving work.

Our mission is to unleash the potential in every team, and we know that teams perform best when they have passion. We are committed to building a culture where everyone has the opportunity to do meaningful work and is recognised for their efforts.

Equality
Diversity and inclusion are the principles guiding how we build our teams, cultivate our leaders and build a culture of belonging where differences are valued.