Love Animals? Bring Your Passion to AWLQ!

Make a Difference Every Day

Are you looking for a career where you can combine your love for animals with your leadership and customer service skills? At AWLQ, we’re committed to creating brighter futures for animals in need and keeping pets and people together. By joining us, you'll be part of a team dedicated to lifesaving work that truly makes an impact.

About the Role

We’re seeking a Client Manager to join our fast-paced Ipswich Community Vet Clinic on a full-time basis.

What You’ll Do Each Day

• Lead and support the reception team (4+ team members) to provide exceptional customer service.
• Coordinate client bookings, admissions, and discharges to ensure smooth clinic operations.
• Communicate effectively with other departments and share relevant information.
• Build strong client relationships through regular communication and support.
• Review and approve veterinarian recommendations for financial assistance per policy.
• Report on daily activities and suggest ways to improve processes.

What You’ll Need to Succeed

• 4+ years’ experience in a similar client management or leadership role.
• Strong computer literacy, attention to detail, and proven ability to organise and prioritise effectively.
• Exceptional emotional intelligence and interpersonal skills to manage client escalations.
• Excellent problem-solving skills and ability to recommend process improvements.
• A positive, flexible, and versatile approach to work.
• Proven ability to build rapport with clients and team members.

Why Join AWLQ?

At AWLQ, you're not just taking a job – you're joining a team that is creating brighter futures for animals in need. Here’s why our team loves working with us:

• Competitive pay and benefits, including retail and vet clinic discounts.
• Access to an independent Employee Assistance Program to support your wellbeing.
• Opportunities to develop your skills and grow your career in animal welfare.
• A supportive and inclusive workplace where your efforts are recognised and valued.

Who We Are

As Queensland’s voice for animal care, we prioritize the well-being of every animal entrusted to us. Founded in 1959, the Animal Welfare League of Queensland (AWLQ) is a donor-supported, not-for-profit charity committed to animal welfare. Through our programs, we reunite lost pets with their families, find loving homes, and rehabilitate animals in need.

Beyond our shelters, we offer vital support and resources to help pets and their people stay together in times of crisis. Compassion and dedication drive everything we do, leaving a lasting impact across Queensland.

Equity, Diversity and Inclusion

We’re proud to foster a workplace where everyone feels seen, heard, and valued. No matter your background or experience, you're welcome here, and we believe your unique perspective will make our team stronger.

How to Apply

Excited to join our team? Click Apply and submit your resume and a short cover letter.

If you’re ready to lead a passionate team and make a real difference in the lives of animals and their families, we’d love to hear from you!