Not for Profit | Permanent Part-time | Animal Care Award Level 4 hourly rate $29.64

Join us and make a difference!

Are you looking for a rewarding career? Animal Welfare League Queensland (AWLQ) is currently looking for a Part-time Supervisor to join our Gold Coast Animal Rehoming Centre! If you’re passionate about making a direct impact on animal welfare, we’d love to talk to you.

How you’ll impact our mission

At AWLQ, we’re committed to creating a brighter future for animals in need and keeping pets and people together by providing lifesaving support and resources to people in need with companion animals.

About the role

AWLQ is contracted by the Gold Coast City Council to manage the Gold Coast Animal Rehoming Centre and provides service to the community and their pets.

The Rehoming Supervisors role is to assist the Rehoming Manager and the Assistant Manager to supervise the day-to-day operations of Centre in accordance with the contract terms. Progress animals through the Centre efficiently and effectively to maximise animal welfare and rehoming, and to minimise euthanasia.

What are the minimum requirements for this position?

• Providing animal care including cleaning enclosures, feeding, and administering medications
• Providing customer service including adoption and surrender counselling and processing 
• Completing animal behaviour assessments and management plans
• Operate and ensure the team performs in accordance with AWLQ protocols, policies, values, mission, and beliefs
• Ensure the smooth running of the Centre in the absence of the Rehoming Manager
• Motivate and provide clear direction to the team relating to operational activities, performance, and  AWLQ goals
• Work closely with the Rehoming Managers to ensure seamless animal movement and communication of person and animal cases
• Appropriately manage conflict with customers and within the team, maintaining a resilient, positive, and composed leadership style to devise effective solutions within appropriate timeframes
• Assist with the training of staff and welcome new staff
• Ensure the smooth running of the Centre in the absence of the Rehoming Manager
• Complete administrative duties

To be successful in this role, you will have:

• Current drivers licence
• Dog and cat care experience in a facility or shelter- required 
• Local Council knowledge and experience - desirable
• Qualification in animal behaviour or dog training – desirable
• Cert III Animal Studies – Highly Desired
• High volume intensive customer service experience - required
• Demonstrated affinity with animals, experience in animal welfare or Council Pounds
• Demonstrated ability to supervise and motivate others to achieve high productivity and standards of work
• Relevant customer service training and de-escalation training - desirable
• Intermediate-level computer skills - required
• Highly developed communication and interpersonal skills

Who are we?

Founded in 1959, AWLQ has become a trusted leader in animal welfare. We provide a safe haven and second chance for close to 10,000 stray and homeless animals every year. To each one of these animals we welcome through our doors, a promise is made – to never euthanise a healthy, sociable, or treatable animal in our care. We work tirelessly every day to maintain this promise.

In addition to our shelter work, we are committed to keeping pets and people together by providing lifesaving support and resources to people in need with companion animals. We are known for our grassroots and innovative community-based animal welfare work including our community vet clinics, Getting to Zero, Golden Hearts Seniors’ Support Program and the National Desexing Network.

Why should you join us?

At AWLQ we offer competitive pay and benefits, including access to an independent Employee Assistance Program, retail discounts, vet discounts. Most importantly, every day you’ll play an instrumental role in our lifesaving work.

Our mission is to unleash the potential in every team, and we know that teams perform best when they have passion. We are committed to building a culture where everyone has the opportunity to do meaningful work and is recognised for their efforts.

Equity

Diversity and inclusion are the principles guiding how we build our teams, cultivate our leaders, and build a culture of belonging where differences are valued