Animal Operations Manager
Job No:
AWLQ343
Location:
Coombabah
NFP | New role | $90k to $100k p.a. +Superannuation | Reporting to: Head of Animal Operations
About Us
At Animal Welfare League of Queensland (AWLQ), our vision is for every companion animal to have a safe and caring environment where their needs are met. We are driven by a commitment to integrity, compassion, innovation, and optimism. As a leader in the animal welfare sector, we're dedicated to a brighter future for both animals and our community.
The Opportunity
The Animal Operations Manager is a newly created role within our Animal Operations team. Developed in line with our strategic plan, this is an exciting opportunity to join our Team during a period of significant transformation. Reporting directly to the Head of Animal Operations, based at our Gold Coast Centre, you will be central to growing and nurturing our rehoming programs, helping to ensure they are industry-leading with a One Welfare approach to achieve our vision.
Supporting the Head of Animal Operations, you will be responsible for the operational delivery of the programs that support the Rehoming Centres, while providing data analysis and reporting across the rehoming program for the organisation, as well as Council Contracts. This is a rare chance to combine your commercial acumen with your passion for making a difference, directly influencing our ability to expand our impact and reach more animals in need. Your work will be pivotal in ensuring the long-term sustainability and ongoing impact of the organisation.
Key Responsibilities
- Operational Management: Support the Head of Animal Operations to ensure systems and policies are effectively implemented to improve efficiency and enhance productivity across all Rehoming Centres. Ensure the teams deliver high standards of customer service and animal care. Provide ongoing operational support to Rehoming Centre Managers.
- Business Acumen: Monitor trends, demonstrate expertise and provide trustworthy information and guidance, whilst maintaining curiosity and openness to gain further knowledge. Make sound, logical decisions and judgments that drive the organisation toward the strategic and financial goals within budget.
- Performance Management: Cultivate a high-performing, positive and collaborative culture by developing, coaching and leading team members to reflect our vision and values. Address issues in line with policy and process and resolve conflicts fairly and consistently, through fostering a culture of continuous improvement.
- Reporting and Analytics: Establish and maintain data, utilise a concise reporting suite to track results and monitor performance against KPIs. Ensure data integrity, such as dashboards, report trending, and predictive analytics, are responsive to departmental needs. Maintain accurate and up-to-date records, maintain statistical information and other data to measure success.
- Council & Stakeholder Relations: Build strong, collaborative relationships with local councils and other key stakeholders and ensure accurate and up-to-date records to maintain statistical information and other data to measure success and provide formal contract reporting.
- Financial Management: Help maintain a cost-effective, high standard of service across all aspects of animal operations. You'll help oversee the department's budget and performance targets, ensuring they are met.
- Strategic Support: Support development and implementation of relevant team strategies to achieve the Strategic Plan and overall business objectives.
- Work Health and Safety: Comply with regulations, identify and manage risks, implement strategies to mitigate hazards, manage incident reporting and investigations. Actively participate in injury prevention, return to work and rehabilitation responsibilities.
Essential Qualifications and Experience
- A minimum of 3 years’ experience in a similar role in the Animal Care/ Animal Shelter industry.
- Proven experience in multi-site operations.
- Communication skills: excellent verbal, written, advisory, negotiation, and interpersonal.
- Proven ability to lead and develop teams.
- Decision-making ability to work both collaboratively and autonomously and make sound decisions.
- Planning: effective workload prioritisation, productivity, on-time attendance and meeting timely response periods.
- Presentation: takes pride in own appearance and organisation’s property.
- Technological: competent with the Microsoft Office suite and Shelter Buddy.
- Passion for animal welfare and the mission of AWLQ.
- A valid driver's licence and the commitment to attend all sites regularly.
- Approved Police and Vulnerable Persons Checks.
Personal Attributes
- Compassionate and aligned with AWLQ’s mission and values.
- Results-driven with a continuous improvement mindset.
- Collaborative team player who thrives in a fast-paced, purpose-driven environment.
- Creative thinker with an eye for detail and innovation.
Desirable Criteria
- Experience in the animal welfare industry.
- Established personal and professional networks that can be leveraged to benefit the organisation.
We Offer
- Flexible work arrangements and access to a hybrid work policy to support work-life balance.
- A convenient location at our Coombabah (Gold Coast) location with free onsite parking.
- Employee discounts on veterinary services.
How to Apply
If you're an inspiring fundraiser excited by this role and ready to shape the future of animal welfare, we want to hear from you.
Please submit your application, including your resume and cover letter, outlining your relevant experience. Applications will be reviewed as they are received, and we'll close the position once we find our ideal candidate.