About Us 

At Animal Welfare League of Queensland (AWLQ), our vision is for every companion animal to have a safe and caring environment where their needs are met. We are driven by a commitment to integrity, compassion, innovation, and optimism. As a leader in the animal welfare sector, we're dedicated to a brighter future for both animals and our community.

The Opportunity
We are seeking an experienced Salesforce Administrator to take ownership of a critical, high-impact capability at an exciting stage of organisational growth. As a core enterprise platform, Salesforce underpins effective fundraising, supporter engagement, and data-informed decision-making across Animal Welfare League Queensland, particularly within our Fundraising and Philanthropy Team.

You will review and enhance our current Salesforce architecture, identify opportunities to streamline processes and improve usability, and drive ongoing system optimisation aligned with strategic priorities. You will also manage data imports, segmentation, and list extraction, and ensure seamless integration between Salesforce and platforms across fundraising, marketing, finance, and digital. As the organisation’s internal Salesforce expert, you will support and train users, translate business needs into effective system solutions, and ensure the platform continues to evolve as the organisation grows.

This opportunity can be a fully remote one, with a preference for 1 day per week to be based in our office in Coombabah.

Key Responsibilities
Salesforce Platform Ownership & Optimisation

• Lead the end-to-end administration, configuration, and optimisation of Salesforce as a core enterprise platform.
• Maintain system performance, security, stability, and scalability aligned with organisational growth.
• Review and enhance Salesforce architecture, data models, automation, and workflows to improve usability and efficiency.
• Test, implement, and manage Salesforce releases, updates, and enhancements.

Data Integrity, Governance & Insight

• Ensure high standards of data quality, governance, and compliance.
• Develop and maintain clear data structures, validation rules, and integrity frameworks.
• Oversee data imports, segmentation, and list extraction to support fundraising and engagement activity.
• Translate data into meaningful insights through reports, dashboards, and performance analysis to inform strategic decision-making.

Integration & Systems Management

• Manage and optimise integrations between Salesforce and key platforms, including Payments2Us, Funraisin, finance, marketing, and digital systems.
• Collaborate with internal teams and external technical partners to ensure seamless data flows and minimise system risk.
• Identify and implement improvements that streamline processes and reduce manual handling.

Fundraising & Supporter Engagement Enablement 

• Strengthen customer data foundations, segmentation frameworks, and personalisation capability to support fundraising growth.
• Work directly with the Fundraising and Philanthropy team to design system solutions that enhance campaign delivery and donor journeys.
• Ensure Salesforce effectively supports all fundraising activity.

How to Apply 

If you're a Salesforce expert, excited by this role, and ready to support the future of animal welfare, we want to hear from you. 

Please submit your application, including your resume and cover letter, outlining your relevant experience. Applications will be reviewed as they are received, and we'll close the position once we find our ideal candidate.