Not-for-Profit | Animal Care Award Casual rate from Receptionist $35.15, Animal Attendant $33.70

Join us and make a difference!

At AWLQ, we’re committed to creating a brighter future for animals in need and keeping pets and people together by providing lifesaving support and resources to people in need with companion animals.

About the role

Animal Welfare League Queensland (AWLQ) is currently looking for a combined Veterinary Receptionist/Animal Care Attendant at Gold Coast Community Vet Clinic! AWLQ Animal Attendants and Receptionists play a huge part in ensuring the welfare of our animals. This is a casual role with the opportunity to move to permanent part-time.

The Receptionist/Animal Attendant is responsible for supporting the team in providing the highest level of care to our patients.  You’ll be working within a team of highly skilled and passionate veterinary professionals under the banner of one of the most respected brands in animal welfare. If you are passionate about making a direct impact in animal welfare, we’d love to talk to you.

Key Responsibilities

• Maintaining and cleaning animal housing to a high standard
• Monitoring and reporting on animal welfare
• Providing food, water and regular exercise to all animals in care 
• High-level accuracy and attention to detail when updating animal and person records using our digital system.
• Exceptional customer service to all visitors
• Answer incoming calls with strong professionalism and accurate information.
• Transfer calls to the relevant department.
• Provide strong face-to-face customer service and facilitate appointment setting.
• Facilitate the impounding and reclaiming of animals
• Ensure the register balances are reconciled at the end of each day.
• Assist with preparing invoices and other documentation, as well as document management.
• Replacing merchandise in the vet clinic store.
• Complete a variety of general administrative duties
• Responsible for opening and closing the reception area and ensuring it is clean and tidy.
• Comply with all OH&S guidelines to ensure high standards of personal care are maintained
• Ensure issues are addressed and conflicts resolved with a high degree of customer support.
• Answer a broad range of client questions associated with AWLQ and work in accordance with policies and procedures.

What are the minimum requirements for this position?

• Certificate II in Animal Studies or equivalent experience 
• Knowledge and demonstrated experience with animal care in a professional environment
• Confident dog and cat handling skills, able to read body language 
• Experience using digital management software and inputting data
• Strong experience in a high-volume volume intensive customer service environment.
• A minimum of 2+ years of experience in administrative and reception roles.
• Intermediate Microsoft Office Suite and IT systems ability (minimum).

To be successful in this role, you will have:

• Excellent Customer Service Skills
• Strong Interpersonal and Communication Skills
• Ability to manage your own time effectively and be respectful of the time of others
• Completes tasks thoroughly with strong attention to detail within deadlines
• Versatility, flexibility and positivity
• Must be available to work a 7-day roster

Who are we?

Founded in 1959, AWLQ has become a trusted leader in animal welfare. We provide a haven and a second chance for close to 10,000 stray and homeless animals every year. To each one of these animals we welcome through our doors, a promise is made – to never euthanise a healthy, sociable, or treatable animal in our care. We work tirelessly every day to maintain this promise.

In addition to our shelter work, we are committed to keeping pets and people together by providing lifesaving support and resources to people in need with companion animals. We are known for our grassroots and innovative community-based animal welfare work, including our Community Vet Clinics, Getting to Zero, Golden Hearts Seniors’ Support Program and the National Desexing Network.

Why should you join us?

At AWLQ, we offer competitive pay and benefits, including access to an independent Employee Assistance Program, retail discounts, and vet discounts. Most importantly, every day you’ll play an instrumental role in our lifesaving work.

Our mission is to unleash the potential in every team, and we know that teams perform best when they have passion. We are committed to building a culture where everyone has the opportunity to do meaningful work and is recognised for their efforts.


Equity

Diversity and inclusion are the principles guiding how we build our teams, cultivate our leaders and build a culture of belonging where differences are valued.